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Technical Support Center
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Welcome to the sembleWare Technical Support Center. Our aim is to resolve any
issues you may have once you've downloaded or purchased any of our products,
including installation problems, "how to?" type questions, bugs and
suggestions.
Please note that you will need to be a registered user to access certain
pages in the Support Center. You may register at any time by clicking on
the "Register Now" which is available on most pages. You will also need to be a
licensed user of the full version (non trial version) of a product in order to
obtain email support.
For more information, see our Support Policy
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following options, in order that we can give you the best possible support:
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Knowledge Base
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If you would like support regarding installation of the product, known issues
and workarounds related to any product, best practices, design patterns, case
studies or similar, please visit the
Knowledge Base.
These pages are available at no charge, and no registration is required.
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Web Forums
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If you would like to learn from experiences of other users of sembleWare
products, or discuss issues or ideas with them, then please visit our Web Forums.
You can also submit a bug, request an enhancement, or log a
support requirement that is not addressed in the Forums or
Knowledge Base. Our technical staff will respond as soon as
possible, either by posting a response, sending you an email, or calling you.
Some forums are unmoderated; you may freely exchange ideas, open
discussion threads with other users, and more. We do ask that you respect our
Web Forum Policy.
Note that some forums require you to be a licensed user of the full version (non trial version) of
a product.
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Email Support
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If you wish to email our support team directly, you may do so at
support@sembleware.com. We would ask that you first try to resolve any
issues you have through the channels above, however we will respond as best we
can to any emails we receive.
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Telephone Support
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If you would prefer to speak with one of our technical representatives, our
Telephone Support Hotline is available at (201) 242-1522. For the first 30 days
after product purchase, this service is available free of charge. Thereafter,
we charge a fixed fee of US$99 per incident, which will be billed to your major
credit card (please have this available when you call us). If you have
purchased an Incident Pack then please have your serial number available.
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Consulting Services
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If you're looking for assistance beyond technical support, then Consulting Services
may be able to assist. We have experts in fields from
business analysis and design through application construction and deployment.
We offer "turnkey" solutions where we can build an entire application for you
on a fixed price basis, through to hourly-rate assignments where we can assist
you with part of a project, or work jointly to help your team get started.
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